XtremeStream (xtremestream.xyz) provides software services, including automated communication and customer support across multiple channels (web chat, e-mail, WhatsApp, Facebook Messenger, Instagram, Telegram). This policy explains what data we process, why, and how we protect it.
1. Data We Collect via Meta API (Facebook and Instagram)
When you interact with our official Facebook pages or Instagram accounts (e.g., by leaving a comment on our posts or sending direct messages), our integrated application may access and process the following data:
- Public Profile Data: Your username, first and last name (as set on your account), and profile picture.
- Interaction Content: The text of your comment, reactions (likes), and the content of direct messages you sent to us.
- Unique Identifiers: An internal user ID assigned by Meta (Page-Scoped ID or User ID) that serves solely for sending replies.
2. How We Use Your Data
We use data collected through the Meta platform solely for the following purposes:
- Automated Responses to Inquiries: Our bot uses this information to identify your comment or message and deliver a relevant response (e.g., information about streaming services, accounts, or support).
- Customer Support: Processing your questions and forwarding relevant inquiries to our support agents.
- Brand Engagement and Outreach: We use the platform to publish original creative content from our brand pages to public posts.
- Automated Content Targeting: Our system uses machine learning to identify public posts where our brand content may be relevant. This selection is based on publicly available metadata (post topics, hashtags, engagement metrics) and does not access private user data.
- Service Improvement: Analyzing common inquiries to optimize automated interactions.
Important: We do not use your data for unsolicited marketing (spam), nor do we sell it to third parties.
2.1 Automated Data Processing
Our automated replies are generated using third-party Large Language Model (LLM) technologies (Anthropic, OpenAI, Google, DeepSeek). The content of your interaction is forwarded to the selected LLM provider solely for generating the reply, and is not stored permanently on their servers or used for their training. A list of currently used providers is available upon request.
3. Data Retention and Deletion
- Retention Period: We retain interaction text and interaction IDs for as long as the account is active on our Page, or until you submit a deletion request.
- Raw Data Deletion: Raw technical data (webhook payload, LLM debug data) is automatically deleted after 90 days.
4. Data Deletion Request
In accordance with Meta Platform Terms, users have the right to request the deletion of all their data saved by our application.
If you wish to delete your data from our database:
- Send an email to: privacy@xtremestream.xyz with the subject "Data Deletion Request (Meta Data Deletion)".
- In the email, specify your social media name and a link to your profile so we can identify you.
- We send a confirmation of receipt of your request within 72 hours. We perform the deletion and issue a final confirmation within 14 days of the request submission.
Alternatively, you can remove permissions for our application directly in your settings on Facebook or Instagram:
- Open Settings -> Apps and Websites -> Find our application and click "Remove".
5. Contact Information